Responsible gambling
Responsible Gaming at Playboom Casino
We understand that gaming can be a fun and entertaining activity, but we also recognize the potential risks associated with excessive or compulsive behavior. At Playboom Casino, our primary concern is to provide you with a safe and enjoyable experience.
To support your responsible gaming habits, we have implemented various tools and resources to help you maintain control over your play. We encourage you to take advantage of these features and to seek help if you feel that your gaming habits are becoming problematic.
Self-Exclusion
If you feel that you need a break from gaming or want to limit your access to our site, we offer a self-exclusion program. This will block your account for a period of time ranging from 24 hours to permanent closure. During this time, you will not be able to access our website or place bets.
To request self-exclusion, please contact our customer support team via live chat or email. We will require confirmation that you wish to exclude yourself and the duration of the exclusion period.
Deposit Limits
If you feel that you are spending more than you can afford on gaming, we encourage you to set deposit limits on your account. This will prevent you from exceeding a certain amount within a specific timeframe. You can adjust or increase your deposit limit at any time by logging into your account and accessing the responsible gaming section.
Time-Outs
If you feel that you need to take a break from gaming, we offer temporary time-outs ranging from 24 hours to 30 days. During this time, you will not be able to access our website or place bets.
To request a time-out, please contact our customer support team via live chat or email. We will require confirmation that you wish to take a break and the duration of the time-out period.
Reality Check
We understand that it's easy to lose track of time while gaming. To help you stay aware of your playtime, we offer a reality check feature. This will remind you of the amount of time you've spent playing and the amount of money you've wagered.
You can activate the reality check by accessing the responsible gaming section in your account settings.
Cool-Off
If you feel that you need to take a break from gaming, we offer a cool-off period. During this time, your account will be suspended, but you will still be able to access your balance and withdraw any funds you have remaining.
To request a cool-off, please contact our customer support team via live chat or email.
Gambler's Anonymous
If you feel that you are struggling with compulsive gaming behavior, we encourage you to seek help. Gambler's Anonymous is a free organization that provides support and resources for individuals who struggle with problem gambling.
You can find more information on the Gamblers Anonymous website or contact them directly.
National Problem Gambling Support (UK)
If you're based in the UK and are struggling with problem gambling, we encourage you to seek help. You can contact the National Problem Gambling Support service for confidential advice and support.
Additional Resources
We have also linked to various responsible gaming resources on our website, including GamCare and the National Council on Problem Gambling. We encourage you to explore these resources and reach out if you need additional support.
Remember, responsible gaming is about maintaining control over your play and ensuring that it doesn't interfere with other aspects of your life. If you feel that you need help or want to discuss your gaming habits with us, please don't hesitate to contact our customer support team.